Terms and Conditions

When you use this website you are accepting the terms and conditions set out below. If you do not agree to these terms and conditions you should not use this website.
Please note that neither the pharmacist or Aldergate Pharmacy (Springpharm Ltd) accept any responsibility for any information contained in other websites accessed through this website.

1. Use of this website – access to our website may not be uninterrupted and we cannot guarantee that the information given will always be completely up-to-date and free of mistakes.
2. Advice given by us – any advice offered regarding any product or any advice generally is offered on the basis of any information provided and that you provide all relevant information. Advice will be limited to what is appropriate for the patient. Neither Aldergate Pharmacy (SpringPharm Ltd) or the pharmacist accept any responsibility for any third party that uses the product on the basis of any recommendation or advice provided by the pharmacist for the patient. (Any advice offered will be limited to what product is suitable for any symptoms or conditions other than as set out in the information set out by the patient. The advice is not a substitute for any professional medical advice regarding the condition or symptoms of the patient.
For the avoidance of doubt, the sign-posts under the ‘Advice’ section are not to be considered advice rendered by the pharmacist by reason of their inclusion in the ‘Advice’ section.
3. Our liability to you – we accept no liability for any loss or damage arising from any inability to access this website. Except for any damages arising from our fraud or from any death or personal injury caused by our negligence or by those to whom we are responsible for all of which we accept unlimited liability, we are not liable to you for any loss or damage arising directly or indirectly from the use of this website or the goods provided to you.
4. Invalid terms – if any part of these terms is found to be invalid or unenforceable then it shall not take effect and the remainder of these terms and conditions will be unaffected.
5. Delivery – delivery will be made within 4 to 5 working days of your order being received. A working day means any day apart from Saturday, Sunday or a public holiday.
6. International orders – we do not service non-UK prescriptions (except for prescriptions from the EEA and Switzerland) and you should consult a pharmacy in your own country to fill these.
7. Complaints – our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur. If you are dissatisfied, please contact our pharmacist on 01827 768129 (or via e-mail to info@aldergatepharmacy.co.uk) who will be able to help. Any complaints will be handled in line with the NHS complaints procedure. If we cannot resolve a problem or you do not want to raise it directly with us, you can contact the Superintendent Pharmacist Lee Ison (Springpharm Ltd, Unit 13 Mercian Business Park, Felspar Road, Tamworth, B77 4DP or 01827 768281) or Patient Advice and Liaison Service (South Staffordshire Team, Floor 1 Morston, The Midway, Newcastle-Under-Lyme, Staffordshire, ST5 1QG). Alternatively you can contact your local NHS Area Team (NHS England, PO Box 16738, Redditch, B97 9PT or 0300 3112233) or the General Pharmaceutical Council.
8. Governing Law – these terms and conditions and our relationship will be governed by the laws of England and Wales and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.


The information held about you will not be shared for any reason, unless:

  • You ask us to do so
  • We ask and you give us specific permission
  • We are required by law, for example prescribers must be notified where a patient presents a repeat prescription and the pharmacist becomes aware of clinically significant issues arising in connection with that prescription
  • We are permitted by law, for example where public interest overrides the need to keep the information confidential.

The types of people we may ask you for permission to share information with include your doctors (GP and hospital) and other healthcare professionals such as nurses.

Anyone who receives information from us also has a legal duty to keep this information confidential, subject to recognised exceptions of the type listed above.


You have the right to confidentiality under the Data Protection Act 1998, the Human Rights Act 1998 and the common law duty of confidence (the Disability Discrimination and the Race Relations Acts may also apply).

We also comply with the NHS Code of Practice on Confidentiality and pharmacists have a requirement under the professional Code of Ethics to keep records about you confidential, secure and accurate.

All of our staff contracts of employment contain a requirement to keep patient information confidential.

Our guiding principle is that we hold your records in strict confidence


You have the right to ask for a copy of all pharmacy records about you.

There may be a charge to have a printed copy of the information held about you. Your request must be made in writing to the pharmacy holding your information. We are required to respond to your request within 40 days.

You will need to give adequate information in order for pharmacy staff to identify you (for example, full name, address and date of birth). You will be required to provide ID, for example a passport, full driving licence or credit/debit card before any information is released to you.

If you think any information we hold on you is inaccurate, please let us know

From the NHS Business Services Authority

We’re making it easier for you to find out how we handle your prescription information.

A new data privacy law will be introduced in the UK in May 2018. As a result, we’ve published a new privacy notice to make it easier for you to find out how the NHS Business Services Authority uses and protects your prescription information.

Your Doctor or Pharmacist sends your prescriptions to us after dispensing your medical products to you, as stated on the prescription form. We manage the information on the forms as required by Data Protection law and we use it to:

pay the organisation providing you with medical products
secure effective and efficient delivery of NHS services
analyse general trends to support more effective planning of NHS services
check for fraud and mistakes, including checking claims you make for help with NHS charges. If we can’t confirm you’re entitled to help, you may be sent a Penalty Charge Notice
monitor the safety of new medicines

To prevent, detect and investigate fraud and errors, we may share your information with:

NHS Counter Fraud Authority
The Department for Work and Pensions
HM Revenue and Customs
Veterans UK
NHS Commissioners and service providers

We’ll only share information that can identify you with those directly involved in your NHS care or reviewing your NHS care, those who have a legal right to it and those who you have given us permission to share it with.

We also share information with Public Health England to help them protect and improve the health of the population of England. You can only be identified from this information where Public Health England have the legal power to do so. We share patient identifiable information for new medicines with the Drug Safety Research Unit at Southampton University. They have a legal right to this. They will contact your GP to ask for your permission to take part in the medicine safety study. If you do not want to take part, your information will be deleted.

You can find out more about your rights and how we process information at: